Privacy Policy — 58pk

58pk ("we", "us", "our") operates the online sports betting and live casino information platform available at https://58pk.cam (the "Platform"). We are committed to protecting the privacy and personal data of all users ("you", "your") who access or interact with the Platform.

This Privacy Policy sets out the categories of personal data we collect, the purposes for which that data is processed, the legal bases on which we rely, your rights as a data subject, and the measures we take to keep your information secure. It applies to all personal data collected through the Platform, its associated services, and any correspondence you send to us.

This Policy should be read alongside our Terms & Conditions, which govern your general use of the Platform. In the event of any conflict between this Policy and the Terms & Conditions on a privacy-related matter, this Privacy Policy prevails.

The following terms have the meanings set out below throughout this Privacy Policy:

58pk collects the following categories of personal data, depending on your level of interaction with the Platform:

3.1 Registration & Account Data

• Full name as it appears on your official identity document.
• Date of birth (collected for age verification — 18+ only).
• Email address and, where applicable, mobile phone number.
• Username and encrypted password credentials.
• Residential address, including city (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar) and postal code.

3.2 Identity Verification (KYC) Data

• Copy of a valid government-issued identity document — a Pakistani CNIC (Computerised National Identity Card) or passport.
• Proof of residential address, such as a recent utility bill or bank statement.
• Selfie or liveness-check image where required to confirm identity-document match.
• Source-of-funds documentation where required under AML compliance procedures.

3.3 Transaction & Financial Data

• Deposit and withdrawal amounts, dates and methods used.
• Payment method references — including mobile wallet identifiers for services such as Easypaisa and JazzCash, or bank account details for HBL, UBL, Meezan Bank, Bank Alfalah or Raast transfers. These references are collected solely for transaction processing and AML compliance. They do not imply that these providers endorse gambling.
• Transaction history and account balance records.

3.4 Technical & Usage Data

• IP address, device type, operating system and browser version.
• Geolocation data (country/region level) derived from IP address.
• Pages visited, time spent on pages, click-stream data and session duration.
• Device identifiers where applicable (mobile app usage).
• Referring URLs and search terms used to reach the Platform.

3.5 Communications Data

• Support requests, live chat transcripts and email correspondence sent to 58pk.
• Feedback, survey responses and reviews submitted through the Platform.

58pk collects personal data through the following channels:

58pk processes your personal data strictly for the purposes described below. We do not use your data for any purpose beyond what is specified in this Policy without obtaining your prior consent or where otherwise required by law.

58pk relies on the following legal bases when processing your personal data:

• Contractual Necessity: Processing required to perform the contract between 58pk and you — including account creation, transaction processing and KYC verification — is carried out on the basis of contractual necessity.
• Legal Obligation: Processing required to comply with applicable legal and regulatory obligations — including AML obligations, age-verification requirements and responses to lawful authority requests — is carried out on the basis of legal obligation.
• Legitimate Interests: Processing for fraud prevention, Platform security, analytics and service improvement is carried out on the basis of 58pk's legitimate interests, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where processing is not covered by the above bases — for example, sending you optional promotional communications — we rely on your explicit consent, which you may withdraw at any time without affecting prior processing.

58pk does not disclose your personal data to third parties except in the limited circumstances described below. All third-party processors engaged by 58pk are bound by appropriate data processing agreements and are permitted to process your data only for the specific purposes for which they are engaged.

• KYC & Identity Verification Providers: We share identity document data and verification requests with accredited KYC/AML service providers to fulfil age and identity verification obligations. These providers process data strictly in accordance with 58pk's instructions.
• Payment Processing Partners: Transaction data — including deposit and withdrawal details — is shared with payment processors (which may include gateways handling transfers through mobile wallet services or banks) for the sole purpose of processing your requested transactions.
• Analytics Service Providers: Aggregated, anonymised usage data may be shared with analytics platforms to support Platform improvement work. This data does not identify individual users.
• Law Enforcement & Regulatory Bodies: 58pk will disclose personal data to competent law enforcement agencies, regulatory bodies or courts where required to do so by applicable law, a valid court order, or in connection with the investigation of suspected fraud, money laundering or other criminal activity.
• Business Transfers: In the event of a merger, acquisition, restructuring or sale of 58pk's business or assets, personal data may be transferred as part of that transaction. Users will be notified of any such transfer and any associated change in data controller.

58pk uses cookies and similar tracking technologies to deliver, maintain and improve the Platform experience. By continuing to use the Platform, you consent to the use of cookies in accordance with this Policy.

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may prevent you from accessing certain features of the Platform. For detailed browser-level cookie management instructions, consult your browser's help documentation.

58pk retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, to comply with applicable legal obligations, or to resolve disputes and enforce agreements. The following general retention principles apply:

• Account Data: Retained for the duration of your active account and for a minimum period after account closure as required by applicable law and AML obligations — typically five (5) years from the date of last transaction or account closure, whichever is later.
• KYC & Identity Documents: Retained for the period required by applicable AML and identity-verification regulations from the date of account closure or last transaction.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with financial record-keeping requirements.
• Support Communications: Retained for a period sufficient to resolve any outstanding queries or complaints, and thereafter for a reasonable period to support dispute resolution.
• Analytics Data: Anonymised and aggregated analytics data may be retained indefinitely as it no longer constitutes personal data capable of identifying an individual.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents recovery.

58pk implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures include but are not limited to:

• 256-bit TLS/SSL encryption for all data transmitted between your device and the Platform.
• Encryption at rest for sensitive personal data, including KYC documents and financial information.
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis.
• Regular security assessments, vulnerability testing and patch management.
• Two-factor authentication options for user accounts to prevent unauthorised access.
• Intrusion detection and monitoring systems for suspicious account or network activity.

Subject to applicable law and the legitimate operational requirements of the Platform, you have the following rights in relation to your personal data held by 58pk:

To exercise any of the above rights, please contact the 58pk support team through live chat or by email at [email protected]. We will respond to valid requests within a reasonable timeframe, generally within 30 days of receipt, and may request identity verification before processing your request.

The 58pk Platform is strictly intended for adults. Access is permitted only to users who are aged 18 or over — or the higher minimum age required by the operator's licence jurisdiction. 18+ status does not, by itself, render gambling lawful in all jurisdictions, including Pakistan.

58pk does not knowingly collect, store or process personal data from minors. If we become aware that personal data has been collected from a user who does not meet the minimum age requirement, we will:

• Immediately suspend the relevant account pending investigation.
• Delete the minor's personal data from our systems as promptly as practicable.
• Void any associated account balance, winnings or bonus funds in accordance with our Terms & Conditions.
• Refund any deposits made by the minor's account to the extent practicable and lawful.

If you have reason to believe that a minor has registered an account on the Platform, please contact us immediately at [email protected] or through live chat so that we can investigate and act without delay.

58pk is an English-language information platform specifically serving Pakistani users — including players from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. Given the specific legal and cultural context of Pakistan, the following additional points are relevant to this Privacy Policy:

• No Government Endorsement: 58pk does not claim to be licensed, regulated or endorsed by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan, any provincial authority, or any Pakistani financial institution. This Policy and the Platform do not constitute governmental authorisation to gamble.
• Payment Provider Data: Where transaction data involves reference to payment services familiar in Pakistan — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — such data is processed solely for transaction execution and AML compliance purposes. 58pk does not represent that these providers endorse gambling or this Platform.
• Legal Compliance: Pakistan has gambling restrictions, including the Prevention of Gambling Act, 1977, and applicable provincial legislation. Nothing in this Privacy Policy constitutes legal advice. Users are responsible for understanding the applicable legal framework in their own location before using the Platform.
• Cross-Border Data Transfers: Personal data collected on the Platform may be processed by 58pk or its service providers in jurisdictions outside Pakistan. Where such transfers occur, we apply appropriate contractual or legal safeguards to ensure your data receives a standard of protection consistent with this Policy.

58pk reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law or the structure of the Platform. When material changes are made, we will notify users through one or more of the following channels:

• A prominent notice displayed on the Platform homepage or at login.
• An email notification to your registered account email address.
• An updated "Last Updated" date at the top of this Privacy Policy page.

Your continued use of the Platform following the effective date of an amended Privacy Policy constitutes acceptance of the updated terms. If you do not agree with any amendment, you must cease using the Platform and may request account closure by contacting our support team.

We recommend reviewing this Privacy Policy periodically — at a minimum whenever you receive a notification of change or at least once every three months — to remain informed of how your data is being handled.

For all privacy-related queries, data subject rights requests, or concerns about how 58pk processes your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 through the Platform, with support in English and Urdu. This is the fastest way to reach us for account-related queries.
• Email: [email protected] — for privacy requests, data erasure requests and formal complaints. Please include your registered account email and a description of your request. We do not accept unsolicited attachments through this channel.
• Response Time: We aim to acknowledge privacy requests within 3 business days and provide a substantive response within 30 calendar days. Complex requests may take longer — we will inform you if an extension is required.

For general questions about the Platform, our FAQ section covers a wide range of common topics. For terms governing your use of the Platform, see the full Terms & Conditions. For responsible gambling support, visit our Responsible Gambling page.